Frequently Asked Questions
Everything you need to know about shopping with Hae Hawaii
What is the typical shipping timeframe for orders?
We process all orders within 1-3 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, swimwear and intimate apparel must have the protective liner intact to be eligible for return.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as our island-inspired cuts may differ from standard mainland sizing.
Are your materials sustainably sourced?
At Hae Hawaii, we prioritize the environment. Many of our collections use recycled nylon, organic cotton, and eco-friendly dyes to minimize our footprint on the islands and the ocean.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer installments via Afterpay for eligible orders.
How should I care for my Hae Hawaii garments?
To preserve the vibrant prints and fabric elasticity, we recommend hand washing in cold water with mild detergent and laying flat to dry in the shade. Avoid machine drying or harsh chemicals.